Customer Services

 

How can we help?

Placing a new order.

1. Online- Simply click onto the product which you would like to buy, select any optional extras you want, click buy now and follow the subsequent steps.
2. In Store- Come and see us at Unit 1 Retail Warehouse, EastmeadAvenue, EastmeadTradingEstate, Ashford, Kent, TN23 7RX.
3. Over the phone- Call us on 07501713109

Do you have a question about your order.

1. Visit the Store - Unit 1 Retail Warehouse, Eastmead Avenue, Eastmead Trading Estate, Ashford, Kent, TN23 7RX 
2. Call us- 07501713109
3. Email- info@kitchenappliancesashford.co.uk 

Making a complaint.

We take complaints very seriously and ask that you contact us via email. Info@kitchenappliancesashford.co.uk 

Fault or damage to a delivered item.

1. Within 21 days: Email the shop with details of the fault and photos of the damage if applicable. If the appliance has arrived damaged, please do not attempt to install it yourself or to fix the issue- if you do this there is very little we can do to help. Again, please email at Info@kitchenappliancesashford.co.uk 
2. After 21 days: Kitchen Appliances Ashford do not offer support for items over 21 days old. In this case, you will need to contact the manufacturer directly for their assistance. Below is a list of some of these manufacturers’ contact details: